FAQs
Hawaii Specialty Pharmacy (HSP) is dedicated to supporting our patients, healthcare providers, payors, manufacturers, and health systems with clarity and personalized care. Below are answers to common questions. If you have additional questions, please don’t hesitate to contact us directly.
Got questions? We've got answers.
Patients
Hawaii Specialty Pharmacy works closely with your healthcare team to provide specialty pharmacy and infusion therapy services for chronic conditions, when and where you need them.
Our highly experienced pharmacy staff also acts as a bridge between you, your physician, your insurance company, and others involved in your treatment plan.
As your Specialty Infusion Provider, we will:
- Help you navigate financial and insurance processes, including private insurance, Medicare paperwork, billing, and claims.
- Assess your needs and help explore options to cover medication costs while adhering to all state and federal financial assistance guidelines.
- Provide counseling and detailed instructions on how to take your medications correctly and manage side effects.
- Provide refill reminders.
- Offer 24/7 access to our specialty pharmacists for questions and support at 833.767.5663.
Our patients can get support from an entire care team of specially trained pharmacists and nurses. Some ways we can help you manage your condition include:
- Monitor dosing and medication schedules.
- Answer your medication questions.
- Suggest how to relieve side effects.
- Set up new medication regimens.
- Check that you are taking your medication as prescribed.
- Help file your insurance claims and offer assistance during any specialty benefits reviews.
- 24/7 access to clinical support.
A member of our team will reach out to you when your refill date is approaching. We’ll confirm your details, support prior authorization renewals, and coordinate shipping and infusion services together. Our goal is to ensure you always have your medication and never miss a dose.
Healthcare Providers
HSP provides a comprehensive range of specialty pharmacy and infusion services, including personalized medication management, infusion therapy, convenient home delivery, and customized care plans tailored to specific conditions. We support patients managing acute and chronic conditions such as autoimmune disorders and cancer.
Referring a patient is straightforward. You can send prescriptions and supporting documentation via eScribe, fax, or phone, and we offer a streamlined process to help patients receive their medications and services as efficiently as possible.
We provide updates on patient progress, including information on adherence, infusion reactions, and health outcomes. Our collaborative approach helps keep you informed and aligned with your treatment goals. Providers can also access our proprietary portal 24/7 and view care plans, progress notes, and assessments.
Yes, HSP provides ambulatory infusion services that can be administered at a patient’s home, your office, or one of our ambulatory infusion centers (AICs). We also supply the necessary equipment and monitor patients during their infusion.
HSP specializes in managing a range of acute and chronic conditions, including those in oncology, neurology, gastroenterology, dermatology, rheumatology, and immunology. Our therapies include biologics, IV antibiotics, IVIG therapy, TPN, and more.
Payors
We’re focused on improving medication adherence and reducing complications, which may contribute to better outcomes and lower healthcare costs. Our evidence-based care plans, adherence monitoring, and patient progress reports provide transparency and support in cost management.
We offer detailed reports on medication adherence, cost savings, site of care utilization, and patient outcomes. Our reports are designed to support payor goals by providing data-driven insights that assist in managing costs.
We adhere to federal, state, and industry regulations, including those by Boards of Pharmacies, CMS, HIPAA, and FDA. Our ACHC and URAC accreditations demonstrate our focus on maintaining regulatory compliance and quality.
Yes, HSP offers adaptable programs to address specific patient and payor needs. Our approach emphasizes value-based care, focusing on health outcomes while managing costs effectively.
Manufacturers
We provide ongoing patient education, regular monitoring, and follow-ups to help improve adherence and enhance patient engagement. Our data-driven insights also track patient outcomes, offering valuable information on therapy effectiveness.
Our managed care relationships allow manufacturers to reach specific patient populations and engage with key stakeholders. We partner with manufacturers, offering access to limited distribution drugs (LDDs) and supporting quick and reliable therapy initiation.
Our streamlined onboarding process allows us to initiate therapy shortly after receiving a complete prescription. For urgent needs, we may provide same-day support to help patients access therapy without delay.
We provide robust reporting that includes data on patient adherence, therapy outcomes, and financial performance. Our data insights are designed to help manufacturers assess program impact, optimize engagement strategies, and improve patient care.
Our network includes specialty pharmacies, infusion centers, and home delivery services, making it easy for patients to access the medications they need. We work closely with manufacturers to improve accessibility and provide patients with flexible treatment options.
Health Systems
We provide a comprehensive range of specialty pharmacy and infusion services, including personalized medication management, infusion therapy, convenient home delivery, and customized care plans tailored to specific conditions. We support patients managing acute and chronic conditions such as autoimmune disorders and cancer.
Referring a patient is straightforward. You can send prescriptions and supporting documentation via eScribe, fax, or phone, and we offer a streamlined process to help patients receive their medications and services as efficiently as possible.
We provide updates on patient progress, including information on adherence, infusion reactions, and health outcomes. Our collaborative approach helps keep you informed and aligned with your treatment goals. Providers can also access our proprietary portal 24/7 and view care plans, progress notes, and assessments.
Yes, HSP provides ambulatory infusion services that can be administered at a patient’s home, provider’s office, or one of our ambulatory infusion centers (AICs). We also supply the necessary equipment and monitor patients during their infusion.
We specialize in managing a range of acute and chronic conditions, including those in oncology, neurology, gastroenterology, dermatology, rheumatology, and immunology. Our therapies include biologics, IV antibiotics, IVIG therapy, TPN, and more.
